Hospitality Marketing Insight

Hospitality Marketing Insight

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Hospitality Marketing Insight
Why Communication Is So Important on Social Media
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Why Communication Is So Important on Social Media

The Role of Social Media in Building Brand Awareness and Customer Loyalty

Dawn Gribble's avatar
Dawn Gribble
Apr 11, 2023
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Hospitality Marketing Insight
Hospitality Marketing Insight
Why Communication Is So Important on Social Media
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The importance of customer-centric businesses has been increasing, with consumers valuing genuine and attentive service.

Social media platforms play a significant role in shaping the perception of a business, particularly through consistent updates, tone, and responsiveness to customer queries.

According to Salesforce, 75% of consumers expect a consiste…

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